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I see a difference in my available account balance. What happened?
I see a difference in my available account balance. What happened?
Updated over a week ago

The difference between the total and available balance of your account indicates that there are one or more frozen amounts. Any freezing of amounts may be due to:

  • Transfer orders not yet completed.

  • Card purchases that have not yet been acquired.

  • Amounts from acquired sales transactions that part of them remain frozen for a certain period. *

  • Sales transactions that have been disputed by the cardholder and are under investigation.

*To verify that you have a specific acquiring type:

  1. Log in to your viva.com | Account.

  2. Select from the menu Settings and Profile.

  3. The SETTLEMENT SPEED field will show how the acquiring type.

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