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How do I cancel an outgoing bank transfer?
How do I cancel an outgoing bank transfer?
Updated over a week ago

In order to cancel an outgoing bank transfer order, follow the steps below:

  • Login to your viva.com account via a browser.

  • Select the Accounts option from the left-hand side menu in your viva.com account.

  • Click Bank Transfers

  • Find the bank transfer order you want to cancel in the transaction list and check the Pending Status.

  • Click Cancel.

  • Click Yes to confirm the bank transfer cancellation.

💡 Useful Information!

The bank transfer can be cancelled only during the timeframe between submitting it and being executed.

Under some circumstances we may attempt to recall it, however a successful outcome depends on the beneficiary institution’s cooperation.

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