Verification Process
Updated over a week ago

How to verify your viva.com | Account from a web browser

To set up your viva.com | Account, and start accepting payments, you should firstly verify your identity by following the mandatory steps in your account.

Once you successfully verify your identity you will be able to accept payments in person or online for the next 30 days. You will need to complete your verification in order to gain full access to your account and be able to withdraw or transfer your funds.

In case you are not able to complete your account verification in the first 30 days you will be given an extension of another 15 days to continue accepting payments.

To start the verification process for your viva.com | Account, follow the steps below:

  1. Sign in to your account from a browser by clicking here.

  2. From your Account feed or by selecting Settings > Profile.

  3. Choose the β€œVerify” option to begin the process and upload the proofs asked.

  4. Once you upload all the required documents within your profile and you submit them for approval, we will start the review process which takes 1 to 4 working days.
    ​

πŸ’‘ Useful Information!

To initiate the verification process and for the button Submit for approval to be activated, all the fields need to be completed.

You will be notified to your registered E-mail address, upon successful completion of the process.

What document format do you accept?

We accept specific file size limit and format for each uploaded document. Each attached document:

  • Should not exceed 8 MB

  • Must be in the format pdf/jpg./png. and/or doc

Make sure that your file does not exceed the limit of 8 MB and has the appropriate format.

My documents are not verified

We remind you that we need 1 to 4 working days to review the documents you have submitted. Make sure that you have uploaded all required documents. We will update you to your register E-mail the process is completed (successful review of articles or rejected documents).

My documents are rejected

In case of a document rejection, you will receive a notification via E-mail to your registered E-mail address.
​
You may find a detailed guidance next to the rejected document in your profile page by clicking: Profile ➜ Settings upon login via browser to your viva.com | Account.

Why you need to complete the verification

According to current legislation, a special regulatory framework has been established to protect users, secure transactions, and the financial system.

Viva Payments needs to confirm the validity and accuracy of the information you enter, through the verification process.

For more information, please check paragraph 4: (VERIFICATION - IDENTIFICATION) of Terms and Conditions.

Even though I have uploaded all the requested verification documents, the procedure is still pending. Why is this happening?

Once you have uploaded all the required documents, please follow the steps below:

  1. Log in to your viva.com business account

  2. Select Settings and Profile

  3. Locate the pending field and proceed with the required actions

πŸ’‘ Useful Information!

To initiate the verification process and for the button Submit for approval to be activated, all the fields need to be completed.

You will be notified to your registered E-mail address, upon successful completion of the process.

Did this answer your question?