I want a new business debit card. How can I order one?
You can order a new physical card or replace/renew your existing physical card easily and quickly through your viva.com | Account. You just have to follow the steps below:
Log in to your viva.com | Account via browser (web/mobile)
Through your dashboard choose the option Create Card
Choose the Physical option
Verify your name
Fill in or choose your preferred delivery address
Choose the type of delivery (the cost is £4,99 for standard delivery and £14,99 for express delivery)
Choose the Order option
When will I receive my business debit card?
When ordering a card, you can choose between two shipping methods:
Standard Delivery via Post -- You will receive the card in 20 business days
Express Delivery via Courier -- You will receive the card in 6 working days
When choosing the Express Delivery Option, it is mandatory to fill in both your phone number and your e-mail address.
How do I cancel my business debit card order?
If you wish to cancel your card order, you should first check whether the order has been charged by following this process:
Log in to your viva.com | Account.
Select from the Menu on the left Accounts or Account (for employees).
Indicate the Primary Account and select Details on the right.
Find the transaction with the description Viva Card Order Fee - Card Commission, as shown below:
If the charge has been completed, then it is not possible to cancel the order.