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How can I order a new business debit card?
How can I order a new business debit card?
Updated over a week ago

I want a new business debit card. How can I order one?

You can order a new physical card or replace/renew your existing physical card easily and quickly through your | Account. You have to follow the steps below:

  1. Log in to your | Account via browser (web/mobile)

  2. Through your dashboard, choose the option Create Card

  3. Choose the Physical option

  4. Verify your name

  5. Fill in or select your preferred delivery address

  6. Choose the delivery method (express courier delivery for £9,99)

  7. Choose the Order option

💡Useful Information!

You should check that you have the available balance in your account. Otherwise, the delivery process will not begin. Users will be charged a monthly fee of £2.99 for a physical card activated from the 1st of April 2024.

When will I receive my business debit card?

When ordering a card, you will receive it in 6 working days. Please provide both your phone number and your e-mail address.

How do I cancel my business debit card order?

If you wish to cancel your card order, you should first check whether the order has been charged by following this process:

  1. Log in to your | Account.

  2. Select Accounts or Account (for employees) from the menu on the left.

  3. Indicate the Primary Account and select Details on the right.

  4. Find the transaction with the description Viva Card Order Fee - Card Commission, as shown below:

If the charge has been completed, it is impossible to cancel the order.

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