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How can I activate my business debit card?
How can I activate my business debit card?
Updated this week

How can I activate my business debit card via the browser?

  1. Log in to your account to display your dashboard.

  2. Click on Activate Existing Viva Card.

3. Add the 10-digit activation code.

4. Click on "Activate Card". Your card has just been activated and can use the available balance on your account.

How can I activate my business debit card via the viva.com App?

  1. Login to viva.com App.

  2. Swipe the card icon to the right and select "Already got a physical card? Activate it here".

3. Add the 10-digit activation code.

4. Click on "Activate Card". Your card has just been activated and can use the available balance on your account.

I cannot find the activation code for the business debit card. What should I do?

In case you don’t have the card’s sleeve and cannot locate the activation code, you need to request our Customer Support Team to provide it to you.

What does the error code mean that appeared when I was trying to activate my card?

If you tried to activate your card but an error code appeared, check the following table:

ERROR CODE

DISPLAY REASONS 

11051

  1. Incorrect entry of activation code  

  2. Attempt to activate an account in another country

  3. The card is: Active, Expired, Locked, or Cancelled

11053 

  1. You are an employee user of the account, without the card admin role

  2. You are an employee user of the account and you are trying to activate a business debit card 

  3. You are the account administrator and you are trying to activate a personalized employee debit card (employee)

11054

Card activation is not available in your country

11055

Other employee's details have been entered when ordering the card

11056

The card is already activated in another account

11066

The account does not support the "Virtual Card Creation"

11067

Valid activation code & last 4 digits but the card is created for another country code

11068

Valid activation code but the card is already activated

3717

The duration of the code you received to activate your card via SMS has expired

If you checked the above table and did not find the error code, you will need to contact uksupport@viva.com.

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