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How can I activate an employee debit card?
How can I activate an employee debit card?
Updated this week

Viva.com employee debit cards are activated by each employee after he / she has logged in to the company's account with his / her own credentials.

How can I activate my employee debit card via browser?

  1. Click on the Activate Existing Viva Card.

2. Add the activation code.

You can find the above details as shown below:

Activation Code:

3. Click on "Activate Card". The card has just been activated and its available balance can be used.

How can I activate my employee debit card via the viva.com app?

  1. Log in to viva.com App.

  2. Swipe the card icon to the right and select "Already got a physical card? Activate it here".

3. Add the 16-digit card number and 10-digit activation code.

4. Click on "Activate Card". The card has just been activated and its available balance can be used.

💡 Useful Information


Alternatively, the 4 digits of the card (Α) and the activation code (Β) can be found on the back side of the envelope where the card is embossed.

What does the error code mean that appeared when I was trying to activate my card?

If you tried to activate your card but an error code appeared, check the following table:

ERROR CODE

DISPLAY REASONS 

11051

  1. Incorrect entry of activation code  

  2. Attempt to activate an account in another country

  3. The card is: Active, Expired, Locked, or Cancelled

11053 

  1. You are an employee user of the account, without the card admin role

  2. You are an employee user of the account and you are trying to activate a business debit card 

  3. You are the account administrator and you are trying to activate a personalized employee debit card (employee)

11054

Card activation is not available in your country

11055

Other employee's details have been entered when ordering the card

11056

The card is already activated in another account

11066

The account does not support the "Virtual Card Creation"

11067

Valid activation code & last 4 digits but the card is created for another country code

11068

Valid activation code but the card is already activated

3717

The duration of the code you received to activate your card via SMS has expired

What are the usage limits of the viva.com employee debit card?

The employee can use the available balance of the employee debit card that has been charged by the company.

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